ITIL® Implementation

ITSM® Process Design & Implementation

At Compste Provide, we recognize the fact that ITIL® implementation projects are characterized by a typical course of action, independent of the size of the company and its core business.

This has made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL® initiatives.
Compste Provide leverages the Process model depicted below to ensure all process elements are covered in any design or engineering activity.

 

 

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For implementation to be effective within the organization, the following elements ought be considered;

  • The objective should be an in-depth maturity assessment as first step of major ITIL® Implementation project plan
  • The approach should be comprehensive and blended (online/on-site) discovery for establishing process maturity, benchmark comparison and cultural acceptance
  • Structured online surveys supported by on-site validation workshops
  • The ITIL® Implementation should be able to deliver a detailed written report and executive presentation focused on current state process maturity, culture and next steps
  • The implementation journey with ensure comprehensive & repeatable steps with can be benchmarked with best in class within the industry.
  • The scope should encompass all the ITIL® processes and functions and should depend on customer need with wide involvement of staff across the organization
  • The implementation journey should be embraced by Organizations that wish to have a broad view of the perception of current state of ITSM® process maturity across the organization and bridge the gap between “where are we?” to “Where do we want to be?”