ITIL® provides a robust framework for identifying, planning, delivering and supporting IT services that can be adapted and applied to all business and organizational environments.
The guidance covers the entire service lifecycle from the identification of business then IT requirements, to designing and embedding a solution to maintaining the new service through continuous review and improvement.
ITIL was developed following the collaboration of many organizations and experts.
It is a non-proprietary framework as ITIL best practice is not drawn from a single individual or organization’s ideas about specific processes, but represents and incorporates the experiences of numerous IT professionals and experts.
The guidance is widely used and recognised so its terms and methods can be communicated and understood by the majority of individuals and organizations.
ITIL has been adopted by many successful and high profile organizations worldwide including HSBC, NASA and IBM.