ITIL® MALC (Managing Across the Lifecycle)

5-day public or private CLASS TRAINER course

Overview

The ITIL® Expert level qualification is aimed at those who are interested in demonstrating knowledge of the ITIL® Scheme in its entirety.

The certificate is awarded to candidates who have achieved a range of ITIL® qualifications and have achieved a well rounded, superior knowledge and skills base in ITIL® Best Practices.

This qualification will benefit you in both your personal and professional development, by aiding career advancement and progress within the IT Service Management field.

You also need to achieve the ITIL® Expert level if you want to progress to the ITIL® Master Level, which is the highest and final qualification within the ITIL® scheme.

Certification

There are many possible combinations of modules from the ITIL® framework available to those wishing to attain the ITIL Expert level, but there are some key requirements:

  • All candidates must hold the ITIL Foundation certificate
  • Candidates must have earned a minimum total of 17 credits from the Foundation and Intermediate modules.
  • The Managing Across the Lifecycle (MALC) module must then be taken and passed to achieve a total of 22 credits, which is the minimum required for ITIL Expert level.
Once you have successfully completed all ITIL modules required and have earned sufficient credits, you will have achieved a balanced knowledge across the full ITIL service lifecycle and can be awarded the ITIL Expert certificate.

While candidates can earn 17 credits through various learning paths leveraging any combination of the Foundation and Intermediate courses, the experience of trainers worldwide has shown that students wishing to pursue the Managing Across the Lifecycle (MALC) module benefit from taking the Continual Service Improvement and Service Strategy modules from the ITIL Intermediate Level as part of their learning path.

MALC Examination

The MALC module sits between the Intermediate and Expert levels and is the final required qualification gaining Expert status. It is intended to help you apply and integrate your knowledge of ITIL in real-world settings and in your own workplace.

Examination Format

  • Multiple choice examination questions
  • 10 questions per paper
  • 35 marks required to pass (out of 50 available) – 70%
  • 120 minutes’ duration
  • Closed book.