ITIL® Practitioner level is being developed to help organizations and individuals increase the value they obtain from using ITIL by offering additional practical guidance to adopt and adapt the framework to support the business.
It will be the next step after ITIL® Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services.
Addressing the demand from ITSM practitioners and organizations of all sizes worldwide, the first ITIL Practitioner exam will be available globally by the end of 2015 and will equip ITSM professionals with added practical guidance to enhance leveraging ITIL in line with their organizations’ business goals.
In addition, it is desirable that students have a basic IT literacy and 2 years IT experience.
The course is delivered in accordance with an accredited course syllabus and certification process.
It combines tutorials, practical exercises and examination practice, reinforced through the trainers proven implementation track record.
Delegates will be issued with a course workbook, in-course hand-outs and other relevant material before and during the training session.
The ITIL Practitioner qualification is still under development and is due to be released at the end of 2015. More information will be posted as it becomes available.
CLASSROOM-TRAINER (Public) – A public schedule of classroom based
CLASSROOM-TRAINER (Private) – Onsite, private training courses for
individual organizations and their staff (contact us for a quote)
E-learning solution (CLOUD-TRAINER (DIY)) – Online Self Study courses
with mentoring support